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service & support - how to get the best from mabey hire
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Why Use Mabey Hire?
- We have the widest range of groundwork products available - we can supply all your requirements from
a single source
- 16 depots nationwide give the best distribution network of any supplier
- Hire charges after the minimum hire period are calculated on a daily basis
- Our quality management system has been assessed and registered against the provisions of ISO 9001
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Engineering Support
- Our team of engineers provides technical back-up from centres throughout the U.K.
- Our engineering staff have extensive practical experience gained in the construction industry
- State-of-the-art computer drafting and design facilities ensure high standards and rapid response times.
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C.D.M. and M.H.S.W Regulations
To comply with current regulations we provide risk assessment sheets with our schemes.
These identify:
- Hazards that may be associated with a particular scheme under consideration
- Hazards that may be associated with the proprietary equipment proposed for a scheme
Customers are then requested to complete the assessments by adding risk ratings and control measures
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Technical Data Manual
Customers with an in-house temporary works department may wish to retain a copy of the Mabey Hire Technical
Data Manual for easy reference. Available on Compact Disc, this contains:
- Technical information including brochures
- User information for each product
- Technical data sheets and risk assessment sheets
This manual is issued on a controlled basis so that we can update holders of the manual as necessary.
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Ordering
- We aim to provide immediate response to your requirements, although advance orders do assist us
in providing you with the best possible service
- Please give as full a site address as possible and a site telephone number if possible
- Please quote an order number
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Deliveries
- Unloading the delivery vehicle is the responsibility of the customer. Please ensure you have a
suitable lifting appliance available for off-loading
- Special vehicles e.g. lorry loaders, articulated lorries or low loaders can be arranged to
deliver the equipment at extra cost
- Should you require delivery on a lorry loader, you should be aware that there is a Code of
Practice for the Safe use of Lorry Loaders (BS 7121 Part 4 1997) under which you are required to establish
a Safe System of Work
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Using the Equipment
- Use the equipment as set out in our user guides or as advised in writing by our engineering
department
- It is in your interest to look after the equipment as loss charges can mount up, be it through
theft or otherwise
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Off-hiring
- The equipment is considered to be on hire until you inform us of the date that it is available
for collection, or the date you return it to our depot
- We undertake to collect the equipment within 14 days of the off-hire date, it is your responsibility
during this period
- If you are leaving site, please note that we require at least 7 days’
notice to arrange the transport, and we require you to be on site to ensure there is a safe system of work in
place for the loading operation. Should we arrive on site to find there is not a safe means of collecting the
equipment, we reserve the right not to proceed with the collection and to charge you for the wasted journey
- Please advise the depot what is to be collected, especially if it is not all the equipment on site
and obtain from them an "off-hire number" for your records
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Collections
- Reloading the collection vehicle is the responsibility of the customer. Please ensure you have a
suitable lifting appliance available for loading
- Should you request a lorry loader, you should be aware that there is a Code of Practice for the Safe
use of Lorry Loaders (BS 7121 Part 4 1997) under which you are required to establish a Safe System of Work
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Returns
When returning equipment on your own transport, please ensure that the equipment is counted at the depot and the
amounts entered on the "checking-in-return" form, a copy of which should be taken by your driver.
Loss/Damage
- Loss and damage cannot be assessed at the time of return and will be advised on the Goods Inwards
Note sent to your invoice address
- Small outstanding amounts of equipment will be assumed lost to prevent ongoing hire charges
- Large outstanding amounts will continue on hire unless the depot is notified
- Where high damage charges are anticipated, you will be informed by telephone so that you can
inspect the goods in our yard within 7 days
- Please direct all queries related to checking-in-returns and Goods Inwards note to the issuing
depot as soon after receipt as possible
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